HOW WE SHIP OUR ORDERS

Our orders are shipped via UPS or USPS depending on the location of the recipient. Orders within the Continental USA, whether “Rush” or “Normal”, usually ship within 24 to 48 hours of receipt of the order. “Rush” orders are shipped via UPS and take 2-3 business days to reach their destination and “Normal” orders take 2-3 weeks to reach their destination. International shipments, packages shipped to P.O. Boxes or Military Addresses, and “Normal” shipments to Alaska and Hawaii are shipped via USPS Express or Priority Mail and take 1-3 weeks to arrive, depending on their destination. Rush shipping is NOT available for international, P.O. Box, or Military addresses. Rush orders to Hawaii, Alaska, and Puerto Rico are shipped via the same method as rush shipments to the continental U.S. (see above).

For more information on our shipping rates to specific areas, please see the shipping chart.

TRACKING AN ORDER

All orders placed on our website can now be tracked online! Just click the “ORDER TRACKING” link, located at the bottom of every page on our website, and follow the instructions. If you placed your order via phone or mail, or the order you need to track does not show up online, please contact Webfairy at webfairy@lip-service.com or call her at 866-DO-LIPPY (365-4779) ext. 227 (toll-free in the U.S. only!). International customers please dial 001-323-260-7308 ext. 227). Please note that tracking numbers may not be available online or via phone for up to 72 hours after the order was placed with us. Your patience is appreciated!

NOTICE TO OUR INTERNATIONAL CUSTOMERS

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country so you should contact your local customs office for further information before ordering from our website. When you order from Lip Service®, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving goods. We cannot and will not mark packages as “gift”, “sample”, or anything other than “merchandise” on the applicable customs forms nor will we reduce the value of said package to lessen the taxes and duties levied against the recipient. No exceptions will be made to this policy!

QUESTIONS ABOUT WHAT YOU'VE JUST READ OR DIDN'T FIND THE ANSWER YOU WERE LOOKING FOR? E-MAIL WEBFAIRY@LIP-SERVICE.COM